Support for theme

Before you customize your theme, it is important that you make sure to understand what level of support is available. If you're making basic customizations, then you can get support from the Kreezalid support Team. If you're making extensive changes to your theme, then you might need the assistance of a developer or a web designer.

How to find support for your theme customization?

The support that you can receive depends on the changes you want to make to your theme.

By default, Kreezalid provides you with a free and flexible theme on which you can integrate your own CSS, HTML, and Javascript.

If you need to change minor elements from this theme, then our Support team might be able to help you with small changes. Although Kreezalid can help you with many customizations, some kinds of customizations aren't supported.

What do we call minor customizations?

Minor changes are basically all changes you can make directly from your admin panel without coding. If you don't know how to upload your logo image, how to manage your homepage's sections, our support team can help you out. After you contact our Support team and outline your request, you can expect to receive a status update within 2-4 business days.

How can I do full customization?

You can decide to change most of the elements from the basic theme. This will suppose coding skill mainly in HTML and CSS. If this an area you master, you can make your customizations directly from your admin panel in the Theme section. 

Before you start customizing your theme, it is important that you make sure to :

  • Duplicate your theme to create a backup copy. This makes it easy to discard your changes and start again if you need to.
  • Make sure that you understand what level of support is available.

If you need technical help for deeper change and you feel like you cannot handle this yourself, you can reach out to a Kreezalid Expert for further help. Kreezalid Experts are experienced professionals who have extensive knowledge about creating, updating, and perfecting marketplace themes. To find a designer or developer to customize your theme, contact our Support Team.