Deposits: security deposits on rentals

Protect the owners who rent on your marketplace. The renter sees the deposit and when it comes back before paying; their card secures it, and nothing is taken unless you accept a claim.

Features

• A deposit per category or per listing: a fixed amount or a share of the booking. A listing's own deposit wins over its category's.
• Held, not charged: the amount is held on the renter's card around the rental. For longer rentals, the card is saved at checkout and the hold placed in time.
• Released on its own: a few days after the return date, which you choose. A booking cancelled or declined gives it back too.
• Claims with photos: the owner tells what happened from the order and adds photos. You read it, hear the renter and award all, part or none of it.
• Paid in full to the owner: what you award is taken from the deposit and transferred to the owner, with no commission. The rest goes back to the renter.
• Everyone kept informed: owner, renter and you receive an e-mail at each step, in their language.

Set it up in 3 steps

1. Install the app. It works with Stripe Connect Custom accounts.
2. Switch deposits on and choose how many days after the return they are released.
3. Set a deposit on your rental categories, or on a listing.