Terms and Conditions
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Terms of Service Last updated: September 2026 — GDPR compliant — French law governed |
1. Purpose and acceptance
These Terms of Service ("Terms") govern access to and use of the Kreezalid platform, websites, software, APIs, webhooks, themes, applications, hosting infrastructure, integrations and related services (together, the "Services").
By creating an account, starting a free trial, subscribing to a plan or otherwise using the Services, the Customer accepts these Terms. The person accepting them on behalf of an organization represents that they have authority to bind it. If the Customer does not accept these Terms, it may not use the Services.
2. Definitions
- Provider: Sovereign Data Solutions SARL, operator of Kreezalid, identified in Article 3.
- Customer: the legal entity or professional that creates an account or subscribes to the Services.
- Marketplace: the online marketplace operated by the Customer using the Services.
- End Users: buyers, vendors, visitors and any other users of the Customer's Marketplace.
- Customer Data: all data, content and information uploaded to or generated through the Customer's Marketplace, including data relating to End Users.
- Documentation: the user and developer documentation published by the Provider, including the Help Center and the Developer Hub.
- Subscription: the plan selected by the Customer, as described on the Kreezalid pricing page or in an Order Form.
- Order Form: any quote, order form or agreement signed by both parties that refers to the Services.
3. Provider information
Kreezalid is operated by Sovereign Data Solutions SARL, a French limited liability company, registered under SIREN number 830 961 942, whose registered office is at 88 avenue de la Division Leclerc, 95160 Montmorency, France.
- Support: support@kreezalid.com
- Billing: billing@kreezalid.com
- Privacy and legal: contact@kreezalid.com
4. Professional use
The Services are designed for businesses and professionals acting for purposes relating to their trade, business or profession.
Where a Customer qualifies for consumer protection under French law (including a professional with five employees or fewer contracting outside its core activity, under Article L221-3 of the French Consumer Code), that Customer has a 14-day right of withdrawal from the date of subscription. By asking for the Services to start during that period, the Customer agrees that, if it withdraws, it will pay an amount proportionate to the Services provided until withdrawal, in accordance with Article L221-25 of the French Consumer Code.
5. Contractual documents and order of precedence
The contract between the Provider and the Customer consists of the following documents, which prevail over one another in the order listed:
1. any Order Form, master services agreement or service level agreement signed by both parties;
2. the Data Processing Agreement referred to in Article 18;
3. these Terms;
4. the Documentation.
The Customer's own general terms of purchase do not apply unless expressly accepted in writing by the Provider.
6. Description and evolution of the Services
The Services allow the Customer to create, configure, host and operate a Marketplace. Depending on the Subscription, they may include marketplace management tools, theme editing, APIs and webhooks, payment integrations, hosting, analytics, communication tools and support. The features included in each plan are described on the pricing page or in the Order Form.
The Provider continuously improves the Services and may add, modify or remove features. The Provider will not materially reduce the core functionality of the Customer's Subscription during a paid period. If a change materially reduces that functionality, the Provider will give at least 30 days' prior written notice, and the Customer may terminate its Subscription before the change takes effect and obtain a refund of prepaid fees for the unused period.
Beta, preview, experimental and AI-assisted features are identified as such. They are provided for evaluation, may change or be withdrawn at any time, and are not covered by any availability or support commitment.
Custom developments, configuration services and integration work are not included in the Subscription unless stated in an Order Form. They are quoted and contracted separately.
7. Account and access
The Customer must provide accurate information when creating its account and keep its contact and billing details up to date. The Customer is responsible for all activity carried out through its account, including by its staff accounts and by any third party it gives access to (agency, developer, integrator).
The Customer must keep its credentials and API keys confidential, enable the available security features, and notify the Provider without delay at support@kreezalid.com of any suspected unauthorized access.
8. Free trial
The Provider may offer a free trial. No payment information is collected during the trial and no charge occurs automatically at its end. At the end of the trial, the Marketplace is suspended unless the Customer subscribes to a paid plan. Trial data may be deleted 30 days after the end of the trial if no Subscription is taken.
The Provider may change the duration or conditions of trials or refuse a trial at its discretion. The Services are provided during the trial without any commitment of availability, support or data retention.
9. Fees, billing and payment
Fees are those set out on the pricing page at the time of subscription or in the applicable Order Form. They are stated in euros, exclusive of taxes, and billed in advance for each monthly or annual period. Usage beyond the limits of the Subscription (for example, additional users or listings) is billed according to the pricing page.
Subscriptions renew automatically for successive periods of the same duration unless terminated in accordance with Article 11. Payment is made by card or direct debit through the Provider's payment service providers, or by bank transfer when provided in an Order Form. The Provider does not store complete payment card data.
The Provider may change its prices with at least 30 days' prior written notice. New prices apply from the next renewal following the notice period. A Customer that does not accept the new prices may terminate its Subscription before they take effect.
Any amount unpaid at its due date will bear late payment interest at three times the French legal interest rate, together with the fixed indemnity for recovery costs of 40 euros provided for by Article L441-10 of the French Commercial Code, without prejudice to suspension under Article 12.
10. Refunds
Fees paid are non-refundable, including for partially used periods, except in the following cases:
- a material reduction of functionality under Article 6;
- termination by the Customer for the Provider's material breach under Article 11;
- termination by the Provider for convenience under Article 11;
- the exercise of a statutory right of withdrawal under Article 4.
In those cases, the Provider refunds the prepaid fees for the unused period. Any other refund request is reviewed at the Provider's discretion.
11. Term and termination
By the Customer. The Customer may terminate its Subscription at any time from its account settings or by writing to support@kreezalid.com. Termination takes effect at the end of the current billing period, and the Customer keeps access to the Services until then. Annual Subscriptions and Subscriptions with a minimum term defined in an Order Form end at the end of that term.
By the Provider for convenience. The Provider may terminate a Subscription with at least 90 days' prior written notice, subject to a refund of prepaid fees for the unused period.
For breach. Either party may terminate the contract if the other party commits a material breach that is not remedied within 30 days of a written notice describing it. The Provider may terminate immediately, without notice, in case of unlawful use of the Services, a serious security threat or repeated breaches of Article 20.
The consequences of termination for Customer Data are set out in Article 17.
12. Suspension
The Provider may suspend all or part of the Services in the following cases:
- non-payment remaining unresolved 15 days after a payment reminder;
- a breach of Articles 20 or 21;
- an actual or imminent threat to the security or stability of the infrastructure, the Services, other customers or third parties;
- a request from a competent authority.
Except in urgent situations, the Provider will notify the Customer before suspension and give it an opportunity to remedy the situation. Suspension is lifted as soon as its cause has been resolved. Suspension does not suspend payment obligations.
13. Support
Support is available to all Customers by email and live chat, on business days from Monday to Friday, 9:00 to 18:00 Paris time, excluding French public holidays. Requests are handled on a best-effort basis and prioritized according to their impact on the Marketplace.
Additional support options, such as premium support, may be offered on the pricing page or in an Order Form.
Unless a service level agreement is signed between the parties, no guaranteed response time, resolution time or availability rate applies. Support covers the standard functioning of the Services. It does not cover custom developments, third-party integrations, the Customer's own code or training beyond the Documentation, which may be provided as separately quoted services.
14. Availability and maintenance
The Provider uses reasonable efforts to keep the Services available and to restore them promptly in the event of an incident. The current status of the platform and incident history are published at status.kreezalid.com.
Planned maintenance is announced in advance whenever possible and scheduled, as far as practicable, outside peak hours. Emergency maintenance may be carried out without notice where required to protect the security or integrity of the Services.
Unless a service level agreement is signed between the parties, the Provider does not commit to a specific availability rate. Unavailability caused by the Customer, its providers or End Users, by third-party services, by internet networks or by force majeure is not attributable to the Provider.
15. APIs, webhooks and integrations
Access to the APIs and webhooks depends on the Subscription. It is subject to the Documentation, including authentication rules and rate limits, which the Provider may adjust to protect the stability of the Services.
The Provider uses reasonable efforts to give at least 30 days' notice before any change that breaks backward compatibility of a documented API endpoint, except where the change is required for security or legal reasons.
The Customer is solely responsible for the developments, integrations, themes and scripts that it or its providers build on the Services, including their maintenance and their compatibility with future versions of the Services. Actions performed through the APIs are treated as actions performed by the Customer.
16. Third-party services
The Services integrate with third-party services, including payment service providers (such as Stripe and Mangopay), content delivery, translation, analytics and marketing tools. Use of these services is governed by their own terms, which the Customer must accept directly where required.
The Provider does not control third-party services and is not responsible for their availability, changes to their APIs or pricing, or their security practices. Payment flows between End Users are processed exclusively by the payment service providers chosen by the Customer. The Provider is not a payment service provider and never holds funds on behalf of the Customer or End Users.
17. Customer Data, backups and reversibility
Ownership.The Customer retains all rights to Customer Data. The Provider acquires no rights to it other than a limited license, for the duration of the contract, to host, process, secure, back up and display it to the extent necessary to provide the Services.
Backups. The Provider performs regular backups of the infrastructure for disaster recovery purposes. These backups are not a versioning or self-service restoration tool. The Customer remains responsible for exporting the data it needs before bulk operations or major changes, using the export features and APIs available.
Export. During the Subscription, the Customer can export its data through the administration interface and the APIs. Upon request made within 30 days following the end of the contract, the Provider provides an export of the main Customer Data (users, listings, orders) in a standard structured format (CSV or JSON). Additional migration assistance can be provided as a separately quoted service.
Deletion. After this 30-day period, Customer Data is deleted from production systems, then from backups within a maximum of 90 days, except where retention is required by law.
18. Personal data
For account, billing and commercial relationship data concerning the Customer's staff, the Provider acts as data controller, in accordance with its Privacy Policy.
For personal data of End Users processed through the Marketplace, the Customer is the data controller and the Provider acts as data processor within the meaning of Article 28 of the GDPR. The Data Processing Agreement, available on request at contact@kreezalid.com, forms part of the contract. It describes in particular the processing carried out, the security measures, the list of sub-processors and the assistance provided by the Provider.
Customer Data is hosted in the European Union. The Provider notifies the Customer of any personal data breach affecting Customer Data without undue delay after becoming aware of it.
19. Security
The Provider implements appropriate technical and organizational security measures, including multi-factor authentication for administrative access, restricted and logged access to production, role-based permissions, encryption in transit, infrastructure monitoring and internal authorization procedures.
No online service can guarantee absolute security. The Customer is responsible for the security of its accounts, credentials, API keys, its own developments and the access it grants to third parties.
The Customer may submit reasonable security questionnaires and compliance requests. On-site audits, penetration tests and intrusive assessments require the Provider's prior written approval and a specific agreement defining their scope, timing and costs.
20. Acceptable use
The Customer shall not, and shall ensure that its End Users do not:
- use the Services for any unlawful purpose, including fraud, phishing, spam, money laundering or the sale of counterfeit, illegal or prohibited goods and services;
- upload content that infringes third-party rights or is unlawful;
- introduce malware, attempt unauthorized access, bypass security measures or exploit vulnerabilities;
- carry out denial-of-service attacks, crypto-mining or abnormal automated activity;
- overload the infrastructure, circumvent rate limits or scrape the Services without authorization.
The Services are subject to fair use. Where the Customer's consumption significantly exceeds normal use for its Subscription, the Provider may, after notice, limit usage or offer a more suitable plan.
21. Operation of the Marketplace
The Customer is the sole operator of its Marketplace. It is solely responsible for its content, the products and services offered, its relationships with End Users, pricing, taxes and its compliance with applicable law, including consumer protection, e-commerce, platform (including the EU Digital Services Act), tax and payment regulations.
The Customer must publish its own legal notices, terms of use and terms of sale for its Marketplace. The Provider does not provide these documents.
The Provider acts solely as a software and hosting provider. It is not a party to transactions between End Users and is not a merchant of record.
22. Intellectual property
The Services, including the software, source code, themes provided by the Provider, APIs, Documentation, trademarks and visual assets, remain the exclusive property of the Provider or its licensors. The Provider grants the Customer a non-exclusive, non-transferable right to use the Services for the duration of the Subscription and solely for the operation of its Marketplace.
The Customer may not copy, modify, decompile, reverse engineer, resell or make the Services available to third parties, except as permitted by law or authorized in writing by the Provider.
Developments created by the Customer through the APIs remain its property. Themes customized by the Customer may only be used on the Services. Suggestions and feedback given by the Customer may be freely used by the Provider to improve the Services.
23. Confidentiality
Each party shall keep confidential the non-public information disclosed by the other party in connection with the Services, including technical, commercial and security information and Customer Data. It shall use such information only for the purposes of the contract and disclose it only to its staff and providers who need to know it and are bound by equivalent obligations.
This obligation does not apply to information that is public, lawfully obtained from a third party, independently developed or required to be disclosed by law. It remains in force for three years after the end of the contract, and without time limit for Customer Data and security information.
24. Warranty
The Provider warrants that the Services will function substantially in accordance with the Documentation. If they do not, the Customer's remedy is for the Provider to correct the non-conformity within a reasonable time or, failing that, for the Customer to terminate the Subscription and obtain a refund of prepaid fees for the unused period.
To the extent permitted by law, the Provider gives no other warranty, in particular as to the suitability of the Services for a specific purpose of the Customer, the commercial results of the Marketplace or the uninterrupted or error-free operation of the Services.
25. Liability
Each party is liable for direct damage caused to the other party by its breach of the contract.
Neither party is liable for indirect damage, including loss of profit, revenue, business, goodwill or opportunity.
The Provider's total aggregate liability, for all causes combined, is limited to the fees actually paid by the Customer for the Services during the 12 months preceding the event giving rise to the claim. In the event of loss or corruption of Customer Data attributable to the Provider, the Provider's obligation is to restore the data from the most recent available backup.
These limitations do not apply to liability for gross negligence, wilful misconduct, fraud, death or personal injury, or to any other liability that cannot be limited under French law. Any claim must be brought within one year of the event giving rise to it.
26. Indemnification
The Customer shall indemnify the Provider against any claim, penalty or cost, including reasonable legal fees, arising from the content of its Marketplace, the activities carried out on it, its breach of these Terms or its infringement of third-party rights.
27. Force majeure
Neither party is liable for a failure or delay caused by an event of force majeure within the meaning of Article 1218 of the French Civil Code, including natural disasters, large-scale cyberattacks, failures of networks or third-party infrastructure, or acts of public authorities. If the event lasts more than 60 days, either party may terminate the contract by written notice.
28. Commercial communications
The Provider may contact Customers and prospects who have provided their professional contact details (for example, when starting a trial, requesting a demonstration, downloading a resource or registering for a webinar) with information about the Services, onboarding, new features and offers, by email, phone or other channels provided.
These communications are based on the Provider's legitimate interest or on consent where required by law. Anyone may object at any time through the unsubscribe link or by writing to contact@kreezalid.com. Service-related communications are sent regardless of marketing preferences.
29. Usage statistics
The Provider may generate and use aggregated and anonymized statistics on the use of the Services to operate, secure and improve them. These statistics do not identify the Customer or End Users.
30. Changes to these Terms
The Provider may modify these Terms. Non-material changes take effect upon publication. Material changes are notified at least 30 days before they take effect, by email or through the administration interface. A Customer that does not accept them may terminate its Subscription before they take effect and obtain a refund of prepaid fees for the unused period. Continued use of the Services after that date constitutes acceptance of the new Terms.
31. General provisions
If any provision of these Terms is held invalid, the remaining provisions remain in force. A party's failure to enforce a provision is not a waiver of that provision.
The Customer may not assign the contract without the Provider's prior written consent. The Provider may assign it to an affiliate or to a successor in the event of a merger, acquisition or transfer of business, after notifying the Customer.
Notices are validly sent by email to the addresses provided in the Customer's account and in Article 3.
The parties are independent contractors. Nothing in the contract creates a partnership, agency or employment relationship.
These Terms are available in French and English. In the event of discrepancy, the French version prevails.
32. Governing law and disputes
These Terms are governed by French law.
The parties will attempt to resolve any dispute amicably within 30 days of a written notice from either party. Failing agreement, any dispute relating to the formation, interpretation or performance of the contract falls under the exclusive jurisdiction of the competent courts within the jurisdiction of the Provider's registered office, including in the case of multiple defendants or third-party proceedings. This clause does not apply where mandatory law grants jurisdiction to another court.