Terms and Conditions

Terms of Service Last updated: May 2026 — GDPR compliant — French law governed

 

1. Introduction

These Terms of Service (“Terms”) govern access to and use of the Kreezalid platform, websites, software, APIs, applications, hosting infrastructure, integrations, plugins, and related services (collectively, the “Services”).

By accessing the Services, creating an account, starting a free trial, subscribing to a paid plan, or using any Kreezalid service, you agree to be legally bound by these Terms.

If you do not agree with these Terms, you may not access or use the Services.

 

2. Legal Information

Kreezalid is operated by:

Sovereign Data Solutions

88 avenue de la Division Leclerc, 95160 Montmorency, France

Support: support@kreezalid.com

Privacy: contact@kreezalid.com

 

3. Description of Services

Kreezalid provides a SaaS platform enabling businesses and organizations to create, manage, host, and operate online marketplaces and related digital ecosystems.

Services may include marketplace creation tools, hosting infrastructure, APIs, plugins, integrations, onboarding services, analytics, communication tools, payment integrations, AI-assisted tools, support services, and associated technical services.

Kreezalid continuously improves its Services and reserves the right to modify functionalities, add or remove features, discontinue services, update interfaces, or adapt infrastructure at any time.

 

4. Eligibility

To use the Services, users must be at least 18 years old or the legal age of majority in their jurisdiction, possess legal authority to bind the organization they represent, provide accurate and complete information, and comply with all applicable laws.

 

5. Account Registration

Access to certain Services requires account registration. Users agree to provide accurate account information, maintain updated contact and billing details, maintain the confidentiality of login credentials, and remain fully responsible for all activities conducted through their account.

Kreezalid reserves the right to suspend or terminate accounts containing false, incomplete, or misleading information, or in cases of unauthorized use.

 

6. Free Trial

MODIFIED vs previous version Removed: automatic conversion to paid subscription. Clarified: no payment information is collected during trial. Trial ends automatically unless the user actively subscribes.

 

Kreezalid may offer free trial access to certain Services.

Free trial registration requires account creation, contact information, and company information. No payment information is collected during the free trial period.

At the end of the trial period, the project and associated environment will be suspended unless the user actively subscribes to a paid plan. No automatic charge will occur.

Kreezalid reserves the right to limit eligibility, modify trial duration, suspend free trial access, or terminate promotional offers at any time.

 

7. Subscription Plans and Fees

MODIFIED vs previous version Modified: “reasonable notice” replaced by explicit 30-day prior written notice for pricing changes.

 

Subscription Structure

Subscription plans may include monthly subscriptions, annual subscriptions, enterprise agreements, or custom contractual arrangements. Fees are billed in advance according to the selected plan.

Automatic Renewal

Unless canceled before the renewal date, subscriptions renew automatically and the payment method on file may be charged automatically. Users may manage subscriptions through their account settings or by contacting Kreezalid support.

Pricing Modifications

Kreezalid reserves the right to modify pricing, introduce new fees, update plan structures, or modify billing models. Kreezalid will provide at least 30 days prior written notice before any material pricing change becomes effective. If a user does not agree with the modified pricing, they may terminate their subscription before the change takes effect.

 

8. Payments

Payments are processed through authorized third-party payment providers including Stripe. Kreezalid does not directly store complete payment card information.

Users authorize Kreezalid and its payment providers to process payments, process subscription renewals, charge applicable taxes, and collect unpaid amounts where legally permitted.

Failure to process payments may result in service suspension, restricted access, or account termination.

 

9. Refund Policy and Right of Withdrawal

MODIFIED vs previous version Modified: added express waiver of right of withdrawal clause (Article L221-28 French Consumer Code). No automatic refund. No right of withdrawal where user has expressly waived it at checkout.

 

Subscription fees are non-refundable. Partially used subscription periods are non-refundable. Unused Services within an active subscription period are non-refundable.

By subscribing to the Services, the customer expressly acknowledges that performance of the Services begins immediately upon subscription confirmation. The customer expressly waives their right of withdrawal in accordance with Article L221-28 of the French Consumer Code and applicable EU consumer protection regulations, by actively confirming this waiver at the time of checkout.

This waiver is confirmed by the customer through an active checkbox presented at the time of subscription, containing the following or substantially equivalent wording:

 

Required checkout confirmation wording "I acknowledge that performance of the Services begins immediately upon subscription and I expressly waive my right of withdrawal in accordance with applicable law. I understand that no refund will be issued for the current subscription period."

 

Exceptional refund requests may be reviewed on a case-by-case discretionary basis. Enterprise agreements may define separate refund or termination conditions through specific contractual terms.

 

10. Customer Termination Rights

NEW — Added clause New clause: symmetric termination right for customers. Previously absent, creating a contractual imbalance under French B2B contract law.

 

Customers may terminate their subscription at any time through their account settings or by contacting Kreezalid support at support@kreezalid.com.

Termination will take effect at the end of the current billing period. The customer will retain access to the Services until the end of the paid period.

No refund will be issued for the remaining portion of the current billing period unless otherwise required by mandatory applicable law or explicitly agreed in a separate written agreement.

Upon termination, customers are responsible for exporting their data before the end of the active period. After account closure, data deletion procedures will apply in accordance with the Privacy Policy and Section 22 of these Terms.

 

11. Acceptable Use

Users agree not to use the Services for unlawful activities, upload illegal or infringing content, distribute malware, interfere with infrastructure, bypass security mechanisms, attempt unauthorized access, overload systems, conduct abusive automated activity, scrape data without authorization, exploit vulnerabilities, or misuse the Services in ways that may harm Kreezalid, customers, or third parties.

Prohibited Activities

Users specifically agree not to operate spam-related activities, use the Services for phishing, host malicious content, perform crypto-mining operations, conduct denial-of-service attacks, or abuse APIs or integrations.

Kreezalid reserves the right to investigate and suspend accounts involved in abusive or suspicious activities.

 

12. Marketplace Content and Customer Responsibility

Marketplace operators remain solely responsible for marketplace content, products and services offered, customer relationships, pricing, taxes, legal compliance, consumer obligations, and marketplace operational activities.

Kreezalid acts solely as a SaaS software provider, infrastructure operator, and technical platform provider. Kreezalid does not own customer marketplace content, participate in transactions, act as merchant of record, or assume liability for marketplace operations conducted by customers.

 

13. Marketing Communications and Commercial Opt-In

By creating a free trial, downloading resources, accessing lead magnets, subscribing to newsletters, requesting a commercial appointment or product demonstration, registering for webinars, or voluntarily providing contact information, users acknowledge and agree that Kreezalid may contact them regarding product information, onboarding, feature updates, educational content, product nurturing campaigns, marketplace-related communications, commercial offers, webinars, and platform announcements.

Communication Channels

Communications may be sent through email, phone calls, SMS, marketing automation workflows, and other communication channels voluntarily provided by users.

Consent and Communication Preferences

Where required by applicable law, marketing communications are based on user consent or legitimate interest where permitted. Users may unsubscribe from emails, request cessation of commercial communications, withdraw consent, or modify preferences at any time through unsubscribe links, account settings, or direct contact with Kreezalid.

Operational communications necessary for service delivery may still be sent regardless of marketing preferences.

 

14. Technical Support

MODIFIED vs previous version Modified: added reference to published SLA page to provide a contractual anchor for support commitments without creating hard obligations in the Terms.

 

Support may be provided through email, ticketing systems, onboarding sessions, documentation, chat systems, or other channels defined by Kreezalid.

Support availability may vary depending on subscription plans, support tiers, enterprise agreements, or operational priorities.

Standard support response times and service level commitments applicable to each subscription plan are published at kreezalid.com and may be updated periodically. Unless explicitly defined in a separate written SLA, no guaranteed response time, resolution time, or uptime commitment applies.

 

15. Service Availability

Kreezalid continuously improves and maintains its Services but does not guarantee uninterrupted availability. Service interruptions may occur due to maintenance operations, infrastructure upgrades, third-party provider incidents, internet failures, security incidents, or force majeure events.

Features, APIs, integrations, or functionalities may evolve or be discontinued at any time.

 

16. Third-Party Services and Integrations

The Services may integrate with third-party providers including Stripe, Cloudflare, Weglot, Google Analytics, Mautic, and other third-party services or integrations. Kreezalid does not control third-party providers and is not responsible for third-party outages, service interruptions, API changes, pricing changes, compatibility issues, or third-party security practices.

 

17. Plugins, Extensions, and APIs

Kreezalid may provide plugins, extensions, APIs, SDKs, integrations, and marketplace customization capabilities. Kreezalid does not guarantee permanent compatibility, uninterrupted availability, backward compatibility, or long-term maintenance of third-party or custom integrations. Use of custom developments or external integrations remains at the customer’s sole responsibility.

 

18. Beta, Experimental, and AI-Assisted Features

Kreezalid may provide beta features, preview functionalities, experimental modules, AI-assisted services, or early-access tools. Such features may contain bugs or limitations, may evolve rapidly, may be modified or discontinued, and may not be suitable for production use. Beta and experimental features are provided without guarantees regarding stability, performance, availability, or long-term support.

 

19. Intellectual Property

The Services, including software, source code, branding, trademarks, interfaces, documentation, visual assets, APIs, and associated technologies, remain the exclusive property of Kreezalid, Sovereign Data Solutions, or their licensors. No ownership rights are transferred to users.

Users may not reproduce, duplicate, reverse engineer, resell, distribute, exploit, or copy the Services without prior written authorization.

 

20. User Content

Users retain ownership of content uploaded to their marketplaces. By using the Services, users grant Kreezalid a limited technical license necessary to host, process, store, display, secure, back up, and operate such content. Kreezalid does not claim ownership over customer marketplace data.

 

21. Privacy and Data Protection

Kreezalid processes personal data in accordance with its Privacy Policy, which forms an integral part of these Terms. By using the Services, users acknowledge that personal data may be processed, operational and infrastructure providers may be involved, and technical processing is necessary for service delivery.

 

22. Security

Kreezalid implements commercially reasonable technical and organizational security measures including Multi-Factor Authentication (MFA), infrastructure monitoring, restricted production access, access logging, role-based permissions, encryption in transit, and internal authorization procedures.

No online service can guarantee absolute security. Users remain responsible for protecting their credentials and internal access permissions.

 

23. Data Retention After Termination

Following account termination or deletion, customer data may remain temporarily stored in backup systems for operational recovery purposes. Deletion procedures continue progressively for up to 90 days. Customers remain responsible for exporting necessary data before account closure. Certain legal obligations may require retention of limited records.

 

24. Suspension and Termination by Kreezalid

Kreezalid reserves the right to suspend or terminate access to the Services for violations of these Terms, unlawful activity, security risks, payment failures, or where necessary to protect infrastructure, users, or third parties.

Upon termination, access to the Services may immediately cease, marketplaces may become inaccessible, and hosted environments may be disabled.

 

25. Disclaimer of Warranties

The Services are provided on an “AS IS” and “AS AVAILABLE” basis. To the maximum extent permitted by law, Kreezalid disclaims all warranties including merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and error-free operation.

 

26. Limitation of Liability

MODIFIED vs previous version Modified: added mandatory carve-out for gross negligence, wilful misconduct, and liability that cannot be excluded under French law (required under French contract law — cannot contractually limit liability for faute lourde or dol).

 

To the maximum extent permitted by applicable law, Kreezalid, Sovereign Data Solutions, affiliates, employees, contractors, or partners shall not be liable for indirect damages, consequential damages, loss of profits, loss of revenue, loss of goodwill, business interruption, or loss of data.

Kreezalid’s total aggregate liability shall not exceed the amount paid by the customer for the Services during the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms shall limit or exclude liability for gross negligence, wilful misconduct, death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable French law or mandatory EU regulations.

 

27. Indemnification

Users agree to indemnify and hold harmless Kreezalid, Sovereign Data Solutions, affiliates, employees, and partners from claims, liabilities, damages, losses, and expenses arising from misuse of the Services, unlawful marketplace activity, violation of these Terms, or infringement of third-party rights.

 

28. Force Majeure

Kreezalid shall not be liable for delays or failures resulting from causes beyond reasonable control including natural disasters, cyberattacks, internet failures, infrastructure outages, labor disputes, governmental actions, sanctions, or force majeure events.

 

29. Export Control and Sanctions Compliance

Users may not use the Services in violation of export control laws, sanctions regulations, trade restrictions, or other applicable international regulations. Users represent that they are not subject to sanctions or prohibited trade restrictions applicable under relevant laws.

 

30. Governing Law and Jurisdiction

These Terms shall be governed by French law, applicable European Union regulations, and applicable international regulations where relevant. Any dispute arising from or relating to these Terms shall fall under the exclusive jurisdiction of the competent courts within the jurisdiction of Sovereign Data Solutions’ registered office, unless otherwise required by mandatory applicable law.

 

31. Contractual Hierarchy

In the event of conflict between these Terms, a Master Service Agreement (MSA), an enterprise agreement, a signed Order Form, or other written contractual documents, the signed contractual agreement shall prevail to the extent of the conflict.

 

32. Changes to These Terms

MODIFIED vs previous version Modified: “continued use = acceptance” now limited to non-material changes. Material changes require 30 days notice and explicit right to terminate before changes take effect.

 

Kreezalid reserves the right to modify these Terms at any time. For non-material changes, continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms.

For material changes, Kreezalid will provide at least 30 days prior written notice through email, platform notifications, or website publication. If users do not agree with the updated Terms, they may terminate their subscription before the changes take effect without penalty for the remaining prepaid period.

 

33. Contact Information

Support: support@kreezalid.com

Privacy: contact@kreezalid.com

Sovereign Data Solutions

88 avenue de la Division Leclerc, 95160 Montmorency, France

 

34. Customer Data Ownership

Customers retain all rights, title, and interest in and to their marketplace data, uploaded content, product information, customer databases, user-generated content, and associated operational information. Kreezalid acquires no ownership rights over customer data except for the limited rights strictly necessary to host, process, store, secure, back up, and operate the Services.

Customers remain solely responsible for the legality of their data, obtaining required rights and consents, and ensuring lawful processing activities within their marketplaces.

 

35. Fair Usage and Infrastructure Protection

Services are provided subject to reasonable and fair usage principles designed to maintain platform stability, preserve infrastructure integrity, protect overall service quality, and ensure equitable resource allocation among customers.

Users agree not to excessively overload infrastructure, abuse APIs, generate abnormal automated traffic, conduct excessive scraping, or use the Services in ways that negatively impact platform performance or security.

Kreezalid reserves the right to temporarily limit usage, throttle requests, suspend abusive activity, or require migration to more appropriate service plans where infrastructure consumption becomes excessive.

 

36. Security Cooperation

Customers agree to reasonably cooperate with Kreezalid regarding security investigations, abuse prevention, fraud detection, incident response activities, infrastructure protection measures, and regulatory or legal compliance obligations where applicable.

 

37. Prohibited Marketplace Activities

Users may not use Kreezalid Services to conduct unlawful business activities, distribute counterfeit products, facilitate fraud, violate intellectual property rights, distribute prohibited or illegal goods, engage in deceptive commercial practices, or violate applicable consumer protection laws.

Kreezalid reserves the right to investigate suspicious marketplace activities, suspend or terminate marketplaces, remove unlawful content, or cooperate with competent authorities where legally required.

 

38. Aggregated and Anonymized Usage Statistics

Kreezalid may generate and use aggregated, statistical, and fully anonymized usage data for operational analysis, infrastructure optimization, platform improvement, security enhancement, and product development purposes. Such information does not identify customers or end-users and is processed in compliance with applicable privacy regulations.

 

39. Confidentiality

Both parties agree to protect confidential information disclosed in connection with the Services, including technical information, business information, marketplace data, product roadmaps, infrastructure details, and non-public operational data.

Each party agrees not to disclose confidential information to unauthorized third parties, to implement reasonable protection measures, and to use confidential information solely for purposes related to the Services.

Confidentiality obligations shall not apply to information that is publicly available, was lawfully obtained from third parties, was independently developed, or must be disclosed under applicable legal obligations.

 

40. Audit and Compliance Requests

Customers may submit reasonable security questionnaires, compliance requests, vendor assessments, or audit-related inquiries, subject to reasonable scope limitations, availability of information, confidentiality obligations, and operational feasibility.

Formal audits, penetration tests, or intrusive security assessments require prior written approval, dedicated contractual agreements, and additional security coordination procedures.

 

CHANGELOG — May 2026 revision

 

Article	Type	Change
6	Modified	Removed automatic trial-to-paid conversion. Clarified: no payment info collected during trial. Project suspends at end of trial unless user actively subscribes.
7	Modified	Replaced vague 'reasonable notice' with explicit 30-day prior written notice for pricing changes.
9	Modified	Added express waiver of right of withdrawal (Art. L221-28 French Consumer Code). Clarified no-refund policy. Added required checkout wording.
10	New	Added symmetric customer termination right. Previously absent — contractual imbalance under French B2B law.
14	Modified	Added reference to published SLA page as contractual anchor for support commitments.
26	Modified	Added mandatory carve-out for gross negligence, wilful misconduct, and non-excludable liability under French law (faute lourde / dol).
32	Modified	Limited 'continued use = acceptance' to non-material changes. Material changes now require 30 days notice + right to terminate.