Create your customer persona

Article by Charlène Guicheron - 20 Nov 2018 - 4 minute read

Knowing who are the users is essential to running an effective marketing strategy on your site. From the start of your project, you will need to identify one or more targets and inform you about its characteristics, its interests, etc. You will have to define your ideal client, also called buyer persona.

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What is a buyer persona?

A persona is a fictional representation of your ideal customer, based on market research and / or real data about your existing customers.

buyer persona

Source : Single Grain

The buyer persona allows you to validate hypotheses that meet the demand of your future clients. Your personas can be multiple and different depending on the products / services offered by your platform.

By defining a persona for your project, you will be able to easily identify groups of target users and offer them adapted content. Acquiring on a marketplace is a long-term process that will require a certain effort. The creation of persona will avoid you to launch a global communication and will favor the personalization of your contents with customized messages, adapted to the expectations of your target.

Why create your buyer persona?

Deliver the right message to the right person at the right time.

The creation of personas will serve 3 main objectives:

  • Respond directly to the needs of your customers with user-focused communication
  • Involve your team around a common target and identify
  • Optimize your webmarketing actions

Creating persona is important right from the beginning of your project because personas provide structure and context for your project, which will then facilitate the creation of personalized content, allocation of your time and resources of your team.

Get to know your ideal client - challenges, goals, demographics, etc. - helps you define a strategy to attract the most valuable visitors, prospects and customers to your marketplace. Do not miss the opportunity to optimize your marketing strategy.

How to make your buyer persona?

Realizing your buyer persona requires patience and method. You will have to identify and then investigate your target user. Your analysis can be conducted according to 3 essential questions:

  • Who is your persona? (who is your target?)
  • What are his needs, his difficulties, his objectives?
  • How do you meet these needs?

3 amazing resources for creating buyer personas

Ready to put all this into practice? Here are 3 tools that will help you in creating personas.

Who is my persona?

From this first step you start to create the avatar of your user. Ask yourself the following questions:

  • His name and surname
  • His genre
  • His job and his CSP
  • His age
  • His language
  • His place of residence (city, suburbs, countryside)
  • His interests, his tastes
  • His family situation
  • Its appeal for technology
  • his habits online
  • his biggest fears
  • etc.

To find this information there are various tools or methods you can use: polls, questionnaires, online database, facebook groups, Google Analytics, analytics tools social networks etc.

What are his needs?

This question is important because it will help you to define the solution (product or service) capable of meeting this need. Be specific in your research and do not neglect any element.

Charlène Guicheron
About Charlène Guicheron

Co-Founder and CEO of Kreezalid

After 5 years helping companies to develop their online marketplace, I saw success stories as well as failures. Today I share my experience and my clients feedbacks through useful resources that will allow you to focus on what really matters for the success of your online marketplace. Because believe me, the secret isn't in the code ...